Care at Home

If you require health care or personal support in your home or community, Community Care Access Cantre (CCAC) will help you get you the care you need, when you need it. Through personal visits and regular check-ins, we help determine the right care and health supports for people and their families in every community across Ontario.

Many people are not aware of the options available to them when it becomes difficult to live independently at home. We understand the challenges a family faces when someone’s health-care circumstances change. CCACs can help you live at home for as long as possible and help you get back on track after a hospital stay, an illness or injury.

Our team of dedicated nurses, occupational therapists, social workers and other care professionals help people heal at home and live in their homes longer. As well, we help coordinate helpful home care services like assistance with bathing and dressing, meal delivery, transportation services and other activities of daily living.

Did you know…?

Home care is not limited to seniors; we also provide assistance to children and adults with disabilities, and patients who require personal assistance after hospital discharge. Contact us to find out if you or someone you care for is eligible for home care services. Anyone can refer a patient to a CCAC – you, a family member, a caregiver, a friend, your physician or another health care professional. Follow the link below to get started…

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 Care at homeHow we help

When you or someone you care about becomes a patient of the Community Care Access Centre (CCAC), a Care Coordinator will help in a variety of ways. Your Care Coordinator works with you to help you access the care and services you need.

CCAC Care Coordinators are regulated health professionals, with expertise in nursing, social work, occupational therapy, physiotherapy or speech therapy, who work directly with patients in hospitals, doctor’s offices, communities, schools and in patients’ homes. At your first home visit (or shortly afterwards), your Care Coordinator will:

  • Learn more about you and your situation, to better understand your needs
  • Answer your questions about the CCAC and the services we provide
  • Conduct a health-care assessment
  • Develop a customized care plan that meets your specific needs

 What else can I expect?

Once your care needs are determined, your Care Coordinator will discuss with you all the options available to meet your needs. As a team, we work together to ensure we connect to every part of the health-care system and we are focused on providing comprehensive care planning based on your individual needs.

Support can take a variety of forms. For instance, your Care Coordinator might suggest home care services directly through the CCACs or through service provider partners. Or, your Care Coordinator may refer you to additional community resources or government programs.

Whatever the support you require, your Care Coordinator can also provide help with completing forms, finding answers to questions and clarifying information.

Care at home

Care Coordinators are trained health-care professionals who can assess patients and provide advice on what services will best suit your needs. Your specific care plan is completely individual and geared towards achieving your optimal health and wellness at home and in your community.


For general CCAC inquiries, contact us toll free at 310-2222 (CCAC) – no area code required.  This will call the office nearest to where you are calling from.